Enterprise content management (ECM) extends the concept of content management by adding a timeline for each content item and, possibly, enforcing processes for its creation, approval and distribution. Systems using ECM generally provide a secure repository for managed items, analogue or digital. They also include one (or more) methods for importing content to bring manage new items, and several presentation methods to make items available for use. ECM is distinguished from general content management by its cognizance of the processes and procedures of the enterprise for which it is created.

ECM combines components which can be used as stand-alone systems without being incorporated into an enterprise-wide system:

  • Capture – forms processing, recognition technologies, e.g. OCR, data aggregation
  • Manage – check-in/out, version management, search, workflow, collaboration
  • Store – various storage technologies, data compression
  • Preserve – long-term safe storage, back-up
  • Deliver – document output, personalization, XML, PDF, distribution (paper email, …)
  • Security – storage, transaction, GDPR compliance